As part of an agreement on the service level contract. ITU-T Recommendation E.860 www.itu.int/rec/dologin_pub.asp?lang=e&id=T-REC-E.860-200206-I!!PDF-E&type=items An Agreement on the Service Level Contract (SLA) is part of an ICT service agreement that sets out the technical requirements and requirements to be paid for this service. The framework of the service level agreement is defined in the ITU-T E.860 recommendation. The service level agreement applies primarily to business internet services, cloud services and outsourced IT services. The technical requirements and compensation requirements set out in the service level agreement depend to a large extent on the ICT contract, which is part of the level of service agreement. A multi-level Sla is a multi-level Sla in which a service is used by a multi-level company, with different technical requirements and royalties for each level of business. 2. Concept in the Service Level Agreement (SLA) (or Service Level Agreement) 1. Concept: Service Level Agreement (or Service Level Agreement) Whatever the Outsourcing activity, we will come across the term, so it`s good to know what it really means.
SLA is synonymous with service level agreement. 4.1.4 “Strengthening the service model: IT services can rely on the cc provider`s obligations in terms of quality, availability, security and tool scalability to deliver service level agreements to their internal customers.” ALS defines the critical and measurable points of the outsourcing relationship. Such a contract generally includes: . Поскольку какие-то усовершенствования невозможно себе представить без метрик и соглашений относительно этих метрик, мы приходим к идее SLA. Давайте обсудим, что это такое и зачем оно на самом деле нужно. In another language: the parties agree not only on what to do, but also on the minimum conditions that the service received must meet in order for the client to accept them as a good performance. An important element of these contracts is the simultaneous recording of the precise process of measuring the quality of service and how the parties perceive service charges on a pro-rata basis with the measured values. Важно, чтобы у Вас были инструменты, которые позволят контролировать соблюдение SLA и, в случае нарушения, оперативно находить причину или виновного. 4.1.4 “Strengthen the service model: quality, availability, security, .